Energex’s free SMS service keeping you up to date with storm and maintenance power outages


With summer storm season prone to causing power issues Energex says now’s the time for people to sign up for their free electricity outage and restoration SMS notifications.

The service also provides property owners an SMS five days out before any planned maintenance power interruptions occur in their street.

Executive General Manager Customer Michael Dart said the SMS service is ideal for helping people plan their lives around unexpected and planned disruptions to power to their house.

“At Energex we know any power interruption can be inconvenient but these SMSs will allow you to better plan when they occur,” Mr Dart said.

“For example, when out crews have to carry out maintenance and must cut power we’ll always send a notification via post at least four days beforehand but people who have signed up for the SMS service will also get a text.

“When unexpected outages occur during events such as storms we will SMS affected properties and then sending another SMS once power is restored.

“This allows the customers to make other arrangements such as go out and return once they receive a text that power has been reconnected.”

To receive outage notifications register at www.energex.com.au/selfservice or phone 13 12 53. Ms Dart said you’ll need to have your latest electricity bill handy to answer a couple of questions.

For Energex customers wanting to keep an eye on power issues at near real time can log onto http://energex.com.au/outages

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