Unitywater gives customers more time to pay bills in response to COVID-19 pandemic

Unitywater has announced changes to support customers through the COVID-19 pandemic.

The utility has announced that for the next six months, it will be extending bill due dates from 30 days to 60 days and will not be charging interest on overdue bills. Customers do not need to do anything - both changes will happen automatically.

Unitywater Chairman Jim Soorley said they were working to help customers wherever possible.

“We are very mindful of the current situation and the pressure it’s placing on families and businesses across our service area,” he said.

“We have introduced some automatic changes to help ease what is, in some cases, a very stressful and uncertain time.

“We know that some customers are facing financial challenges and we encourage any customers who may be having trouble paying their bill to contact us as soon as possible so that we can help them.”

Mr Soorley said the Unitywater changes supplemented the Queensland Government’s relief package, which is giving households $200 to help with utility bills.

“The Queensland Government’s $200 credit is designed to alleviate electricity and water bills,” he said.

More information: www.unitywater.com/customer-relief

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