Energex urges customers reliant on medical equipment to be prepared for summer

In the lead up to storm season Energex is urging customers who rely on advanced medical equipment to have a plan in place for unexpected power outages.

This includes ensuring their electricity retailer has up-to-date customer contact details.

Manager Customer Operations Cloe Kernick said at this time of year everyone should be prepared for the damage and disruptions storms can cause, particularly anyone whose health is reliant on electricity supply.

“While we have a very robust power network summer’s severe weather can be notorious for damaging homes and infrastructure including affecting electricity supply,” Ms Kernick said.

“And on the extreme, but always possible, severe weather spectrum tropical cyclones and flooding have the potential to take out community infrastructure for many days.

“That’s why it is ideal for anyone in need of powered health equipment to have a comprehensive plan in place for power interruptions, which might include having a back-up generator at their premises, arranging alternative accommodation where the electricity supply hasn’t been impacted or seeking medical assistance,” she said.

Ms Kernick said customers should register medical requirements with their electricity retailer or call Energex on 13 12 53 to ensure they can be contacted before any planned interruptions.

Customers can find more information on how to prepare for power interruptions by searching for ‘life support’ at energex.com.au

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