Keeping Our Kids Safe with Public Transport

 South East Queensland

In South East Queensland, school students can catch any TransLink service to and from school.

School students in Cairns can travel to and from school on any TransLink service provided by Sunbus. Loves Bus Service also operates a school bus service in the area.

Designated school services

In many parts of Queensland, students may travel to and from school on designated school bus services where TransLink or qconnect services are unavailable.

These school services provide government-funded travel for eligible School Transport Assistance Scheme (STAS) students to their nearest school. Eligible student may travel beyond their nearest school, only if there is room on the bus service for them. This travel is a private arrangement between the parent/guardian and the bus operator. An appropriate fare for the additional distance travelled is paid directly to the bus operator, but it cannot be more than the Maximum Cash Fare Schedule set by the Department of Transport and Main Roads (TMR). School students who do not qualify for STAS assistance may also travel on designated school services at the discretion of the bus operator provided there is room on the bus. This travel is also a private arrangement between the parent/guardian and the bus operator.

Designated school services contact details

There are about 600 designated school service operators across Queensland. Contact your local TMR office or school to find your local bus operator.

Regional Queensland

School students in regional Queensland can search for bus services to and from school using the qconnect journey planner. Please contact your regional qconnect school bus operator for timetable information.

For students living in parts of Queensland where TransLink or qconnect services don’t operate, a designated school bus services may be available. Your local TMR school transport office or school will be able to advise who your local bus operator is.

Safe travel of school students

The safety and comfort of all students and other passengers when travelling is very important. We recommend parents read our helpful tips before your child starts to travel independently, as well as our safety tips (PDF, 583KB) for when your child travels on public transport to school. If your child has a smartphone, you may also wish to download TransLink's free mobile application, MyTransLink , to set up their favourite services and stops and access real time information about a service.

Missed services

We thoroughly investigate all reports where a child has missed their service.

If a service does not stop for your child, they are still on the network and you know their current location, call us on 13 12 30 to make a report and we will investigate urgently.

We will need to know:

  • Date
  • Time
  • Route your child was waiting for
  • Location where your child was waiting for service
  • Where your child was going
  • Age of your child
  • Best contact number for the child’s parent/guardian/teacher

If your child is no longer on the network or has changed their travel plans, you can still call us on 13 12 20 to make a report and we will conduct a standard investigation.

Code of conduct

The Code of Conduct outlines the requirements for students travelling on public transport, and guidelines for bus operators, parents and schools.

More information

Please contact us for more information about school transport in South East Queensland or Cairns.

Your regional school transport office can provide further information about school transport options in regional Queensland.

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