How a crackdown on welfare cheats could affect you

The federal government has trawled through social media sites to uncover more than $2 million in fraud. But at what cost?

The net is tightening for all Australians.

Last week the government proudly announced that it was monitoring social media websites, including Facebook, to crack down on welfare fraud.

Centrelink is trawling not just Facebook but Twitter accounts and eBay.

The revelations came on top of the introduction of metadata laws in October, which critics saw as the biggest invasion of privacy in Australia’s history.

The mass surveillance is already altering behaviour through self-censorship and the inhibition of normal behaviour, the so-called “chilling effect”, and has greatly expanded the reach of the state into the personal lives of individuals.


One of the world’s leading international security experts, author of Data and Goliath Bruce Schneier, said mass surveillance has profound effects on liberty and justice, fairness and equality, and freedom.

“When we are observed at all times we become conformist, and creativity suffers,” he told The New Daily. “There’s a reason why surveillance states aren’t the ones that flourish; it’s profoundly inhumane.”

Despite protests from the country’s civil liberties organisations, the government is pushing ahead with its program.

General Manager for the Department of Human Services, Hank Jongen, said checks of social media channels were conducted by the department’s trained fraud investigation team.

“We have an obligation to the taxpayer to use all avenues available to us when we are investigating fraud. Social media is used by the department as an information source,” he said.


“The eBay data-matching program cross-checks Centrelink records against the details of 15,000 eBay users who have sold upwards of $20,000 worth of goods during the last financial year.”

The government claimed to have recovered some $2 million in overpayments from monitoring social media accounts, and $1.7 million by scanning eBay.

Both the general manager Mr Jongen and Human Services Minister Stuart Robert pointedly refused to answer any questions from The New Daily on whether there had been any cost benefit analysis of the operations, how many public servants were employed monitoring social media websites, and whether there had been any research on the negative psychological impacts of their programs.

The taxpayer might be paying for all this mass surveillance, but they are not being given any information on how their money is being spent.

Just last month the names of more than 60 government agencies seeking to access telecommunications data gathered on Australian citizens was released under Freedom of Information legislation. They included the Australian Health Practitioner Regulation Agency, the Australian Postal Corporation, the Australian Taxation Office, as well as many government departments and financial control agencies.

Even the RSPCA in Victoria wants access to your metadata, which includes all your emails, every website you have ever visited, every phone call you’ve made and your location at any given time.

Gerard Thomas, a spokesman for the NSW Welfare Rights Centre, told The New Daily that only 0.02 per cent of 7.3 million Centrelink recipients were prosecuted for fraud and they were seeing cases, for example, of schizophrenics being criminalised.

“Errors and mistakes are not the same as fraud,” he said. “A lot of people make mistakes because the system is incredibly complex, and then they can’t get on the phone to report changes of circumstances. People are not happy with the level of intrusion.”

Vice Chairman of the Australian Privacy Foundation, David Vaile, told The New Daily the monitoring of social media sites by government agencies was now ubiquitous. The levels of surveillance of ordinary people was often exactly the same as that feared by the clinically paranoid.

Civil liberties campaigners in the UK have begun a legal challenge against mass surveillance programs.

“When people discover this it comes as a shock,” he said. “Because a lot of it is done in secret and is not transparent, you can’t audit back up the chain, were they justified, did they have a warrant? The uncertainty and invisibility of who is at the other end is a significant, corrosive influence.

“Facebook exposes a lot of people to privacy and security risks. Whether it is for a government to say ‘suckers’, whether that is morally and ethically and policy-wise appropriate is another question.”

Laurie Patton of the lobby group Internet Australia told The New Daily it was an important lesson for people to be aware that all their social media activities were monitored.

“A lot of people are unaware to the extent to which their private information is available to governments and other agencies,” he said. “A significant issue is that people are entitled to know what their information is being used for.”

Senior lecturer in law at UNSW Dr Fergal Davis told The New Daily laws introduced as national security legislation were being misused.

“In Britain it was found under Freedom of Information that data retention was being used predominantly by local government authorities; people not picking up their dog’s waste, leaving their bins out. These are not national security risks. We are seeing the normalisation of that kind of surveillance in Australia.”

1. Australian Financial Security Authority, Commonwealth
2. Australian Health Practitioner Regulation Agency (AHPRA), Commonwealth
3. Australian Postal Corporation, Commonwealth
4. Australian Taxation Office, Commonwealth
5. Australian Transaction Reports and Analysis Centre, Commonwealth
6. Civil Aviation, Safety Authority (CASA), Commonwealth
7. Clean Energy Regulator, Commonwealth
8. Department of Agriculture, Commonwealth
9. Department of Defence (ADFIS and IGD), Commonwealth
10. Department of the Environment, Commonwealth
11. Department of Foreign Affairs and Trade, Commonwealth
12. Department of Health, Commonwealth
13. Department of Human Services, Commonwealth
14. Department of Social Services, Commonwealth
15. Fair Work Building and Construction, Commonwealth
16. National Measurement Institute, Commonwealth
17. ACT Revenue Office, ACT
18. Access Canberra (Department of Treasury and Economic Development), ACT
19. Bankstown City Council, NSW
20. Consumer Affairs, VIC
21. Consumer, Building and Occupational Services (Consumer Affairs and Fair Trading – Department of Justice), TAS
22. Consumer and Business Services, SA
23. Department of Agriculture, Fisheries and Forestry, QLD
24. Department of Commerce, WA
25. Department of Corrective Services, WA
26. Department of Environment and Heritage Protection, QLD
27. Department of Economic Development, Jobs, Transport & Resources (Fisheries), VIC
28. Department of Environment, Land, Water and Planning, VIC
29. Department of Environment Regulation, WA
30. Department of Fisheries, WA
31. Department of Justice and Regulation (Consumer Affairs), VIC
32. Department of Justice and Regulation (Sheriff of Victoria), VIC
33. Department of Mines and Petroleum, WA
34. Department of Primary Industries (Fisheries), NSW
35. Environment Protection Authority, SA
36. Greyhound Racing Victoria, VIC
37. Harness Racing New South Wales, NSW
38. Health Care Complaints Commission, NSW
39. Legal Services Board, VIC
40. NSW Environment Protection Authority, NSW
41. NSW Fair Trading, NSW
42. Office of Environment & Heritage, NSW
43. Office of Fair Trading (Department of Justice And Attorney-General Office of the Director General), QLD
44. Office of State Revenue, NSW
45. Office of State Revenue, QLD
46. Office of the Racing Integrity Commissioner, VIC
47. Primary Industries and Regions South Australia (PIRSA), SA
48. Queensland Building and Construction Commission, QLD
49. Racing and Wagering Western Australia, WA
50. Racing NSW, NSW
51. Racing Queensland, QLD
52. Roads and Maritime Services NSW, NSW
53. Royal Society for the Prevention of Cruelty to Animals (RSPCA), VIC
54. State Revenue Office, VIC
55. Taxi Services Commission, VIC
56. RevenueSA, SA
57. Victorian WorkSafe Authority, VIC

*Four agencies were redacted in the FOI documents as their disclosure would be “contrary to the public interest”

Source: TND

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