Queensland Government is restoring an independent Training Ombudsman to act as a watchdog for Queensland’s vocational education and training sector.
The Palaszczuk Government is restoring an independent Training Ombudsman to act as a watchdog for Queensland’s vocational education and training sector.
Training and Skills Minister Yvette D’Ath today introduced legislation into State Parliament to fulfil a key component of the government’s Working Queensland agenda to create jobs and lower unemployment.
Mrs D’Ath said the Further Education and Training (Training Ombudsman) and Another Act Amendment Bill 2015 will strengthen the vocational education and training (VET) sector.
“Establishing the Training Ombudsman will ensure Queensland’s VET students, employers and other significant stakeholders have a clear pathway for complaints and that systemic problems can be readily identified,” Mrs D’Ath said.
“The Training Ombudsman will provide improved consumer protection as well as identify solutions for individuals to ensure they receive the high-quality training and skills they need to gain employment.
“One of the key functions of the Training Ombudsman will be to investigate and assess complaints in relation to compliance with the FET Act by apprentices, trainees, employers and supervising RTOs, including concerns about the range of work, supervision, training or facilities.
“This is why the Palaszczuk Government is investing $5 million over three years to establish the Training Ombudsman’s role.”
Mrs D’Ath said the Training Ombudsman would be able to seek a resolution of disputes by mediating with other relevant parties.
“If a resolution cannot be reached, the Ombudsman can refer the VET students and employers to the right agency for assistance,” she said.
“The Ombudsman will also offer another avenue for monitoring and reviewing supervising registered training organisations and other issues faced by apprentices and trainees.
“The role will undertake relevant research, identify systemic issues and develop strategies to help improve VET policies and processes in Queensland.”
Mrs D’Ath said an important function of the Training Ombudsman would be to monitor the outcome of complaints, including those referred to other agencies.
“This will provide a complete end to end service for complaints and assist the Training Ombudsman to identify issues to report to me as Minister,” Mrs D’Ath said.
Mrs D’Ath said the interim Training Ombudsman has received 25 complaints and established an online and telephone presence since being appointed in September.
She said the permanent appointment will be made next year after passage of the Bill, which amends the Further Education and Training Act 2014.